Terms of service

Last Updated: October 15, 2026

Welcome to Lilyver.

These Terms of Service ("Terms") govern your access to and use of www.lilyver.com (the "Site"), including the products, services, features, and purchases available through our website.

By accessing or using the Site, you agree to these Terms and the policies referenced on the Site. If you do not agree with these Terms, please do not use the Site.

1. Store Information

Lilyver is an independently operated online retail store offering fashion apparel, footwear, and accessories.

Website: www.lilyver.com

Customer Support Email: hello@lilyver.com

Customer Support Phone: +1 814-778-0494

Business Address:

1199 Woodmont Dr
Meadville, PA 16335
United States

2. Eligibility and Account Responsibility

By using our website or placing an order, you confirm that you are legally permitted to enter into these Terms under the laws that apply to you.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account using those credentials.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting Lilyver.

If you believe your account has been accessed without authorization, please contact Lilyver promptly.

3. Products and Product Information

Lilyver provides product information, including descriptions, images, prices, available sizes, colors, materials, dimensions, features, and inventory status on individual product pages.

Product colors and appearance can differ slightly from the images displayed on the website because screen settings, device displays, lighting, and photography affect how colors and details appear.

Customers are responsible for reviewing the product description, sizing or dimension information, available options, materials, price, and other product details before placing an order.

Lilyver corrects identified errors in product descriptions, pricing, availability, and other product information.

Product quantities and availability are based on current inventory.

If an ordered product becomes unavailable before fulfillment, Lilyver will contact the customer using the contact information associated with the order.

If the unavailable product cannot be fulfilled, the affected item will be canceled and the amount paid for that item will be refunded to the original payment method.

4. Orders and Billing

When placing an order, you agree to provide accurate billing information, shipping information, and contact information.

Submitting an order authorizes Lilyver and the payment provider selected during checkout to charge the selected payment method for the total amount displayed at checkout.

The order total includes:

  • Product prices

  • Discounts applied to the order

  • Applicable sales tax charged for the order

Lilyver provides Free Standard Shipping on all orders delivered within the United States, subject to the terms of our Shipping Policy.

An order confirmation email confirms that Lilyver has received the order.

Lilyver may cancel an order before shipment when:

  • Payment authorization cannot be completed

  • The ordered product is unavailable

  • The transaction is confirmed as unauthorized or fraudulent

  • Required billing or shipping information cannot be verified

  • A material pricing or technical error prevents the order from being fulfilled correctly

  • Fulfillment of the order would violate applicable law

If Lilyver cancels an order after payment has been captured, the amount paid for the canceled item or order will be refunded to the original payment method.

5. Payment

Payments for online orders must be completed through the secure checkout available on www.lilyver.com.

Lilyver accepts the payment methods displayed at checkout.

All prices displayed on the website are listed in United States Dollars (USD), unless otherwise stated.

Payment must be successfully authorized before an order is processed.

Payment information is processed through Shopify and the payment provider selected during checkout.

Complete credit card and debit card information is not stored on the Lilyver website or servers.

For additional information about payments, pricing, currency, and taxes, please review our Payment Policy.

6. Shipping and Delivery

Lilyver ships orders within the United States, in accordance with our Shipping Policy.

Our standard shipping estimates are:

  • Processing Time: 1–3 business days

  • Transit Time: 5–8 business days

  • Estimated Total Delivery Time: 6–11 business days after an order is placed

Business Days: Monday through Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM Eastern Time (ET).

Orders placed after the daily cut-off time generally begin processing on the next business day.

Orders placed on Saturdays, Sundays, or U.S. public holidays generally begin processing on the next business day.

Lilyver provides Free Standard Shipping on all orders delivered within the United States, subject to our Shipping Policy.

Tracking information is sent to the email address provided with the order after shipment.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Carrier delays, severe weather, U.S. public holidays, incorrect or incomplete shipping information, and transportation disruptions can affect delivery.

If Lilyver is unable to ship an order within the stated processing timeframe, we will notify the customer by email and provide the option to agree to a revised shipping timeframe or cancel the affected order for a refund.

If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact hello@lilyver.com within 7 business days after delivery or the reported delivery date.

Shipping issues are handled in accordance with our Shipping Policy.

7. Returns, Refunds, and Replacements

Returns, refunds, and replacements are handled in accordance with our Refund Policy.

Lilyver provides a 30-day return period after delivery for eligible items. The return period begins on the date the order is delivered.

To qualify for a return, an item must:

  • Be unused and unworn

  • Be in the same condition as received

  • Include the original packaging and tags

  • Include proof of purchase or valid order information

For customer-initiated returns, including ordering the wrong item, selecting the wrong size or color, changing your mind, or no longer wanting the item, the customer is responsible for return shipping costs, as described in our Refund Policy.

Lilyver does not charge restocking fees for eligible returns.

Items that arrive damaged, defective, or incorrect must be reported to Lilyver within 7 business days after delivery.

When an item is confirmed to have arrived damaged, defective, or incorrect, Lilyver will provide an appropriate remedy, such as a replacement or refund to the original payment method, in accordance with our Refund Policy and applicable law.

If a return is required for a confirmed damaged, defective, or incorrect item, Lilyver will provide return instructions and cover the return shipping cost.

Direct exchanges are not available for customer-initiated returns. Customers may return an eligible item and place a new order for their preferred item.

Returned items are inspected after arrival at the designated return address.

Approved refunds are issued to the original payment method within the timeframe stated in our Refund Policy, after the returned item has been inspected and the refund approved.

Customers must contact Lilyver before returning an item to receive return authorization instructions and the designated return address.

Nothing in this section limits any mandatory rights or remedies available under applicable consumer protection laws.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing information

  • Providing a complete and accurate shipping address

  • Providing a valid email address and contact information

  • Reviewing product descriptions, dimensions, and sizing information before purchase

  • Reviewing the complete order total before submitting payment

  • Following the return procedures described in the Refund Policy

Incorrect or incomplete customer-provided shipping information can result in delayed delivery, failed delivery, or a returned shipment.

Customers must not misuse the website, checkout system, customer accounts, payment systems, or other Lilyver services.

9. Intellectual Property

Website content, including text, images, graphics, logos, page layouts, product descriptions, designs, and other materials, is owned by or licensed to Lilyver unless ownership is identified otherwise.

Lilyver website content cannot be copied, reproduced, distributed, modified, published, transmitted, displayed, or commercially used without written authorization from Lilyver or the applicable rights holder, except as permitted by applicable law.

10. Prohibited Uses

You must not use the Lilyver website or services to:

  • Violate applicable laws or regulations

  • Submit false, inaccurate, or fraudulent information

  • Conduct fraudulent or unauthorized transactions

  • Interfere with website security, functionality, or operation

  • Attempt unauthorized access to systems, accounts, networks, or information

  • Upload, transmit, or distribute viruses, malware, or harmful code

  • Collect or misuse personal information belonging to another person

  • Infringe intellectual property or other legal rights belonging to Lilyver or a third party

Lilyver may restrict or terminate website access when fraudulent, unlawful, abusive, or security-threatening activity is identified, subject to applicable law.

11. Privacy

The collection, use, sharing, storage, and protection of personal information are governed by our Privacy Policy.

The Privacy Policy explains how Lilyver handles personal information collected through website visits, purchases, customer support interactions, accounts, analytics, advertising activities, and other store operations.

Lilyver may use cookies, pixels, tags, and similar technologies for purposes such as:

  • Website functionality

  • Shopping cart and checkout operation

  • Security and fraud prevention

  • Analytics and performance measurement

  • Advertising measurement

  • Remarketing activities

These technologies are used and managed in accordance with our Privacy Policy and applicable consent requirements.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Lilyver is not liable for indirect, incidental, special, consequential, or punitive damages resulting from the use of the Lilyver website, products, or services.

Nothing in these Terms of Service excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

13. Website Availability

Lilyver maintains the website for online product browsing, checkout, order placement, account access, and customer service information.

Website access can be temporarily interrupted by:

  • Scheduled maintenance

  • Technical failures

  • Security maintenance

  • Hosting or network interruptions

  • Shopify platform interruptions

Product availability, prices, and website content may be updated when inventory, pricing, or product information changes.

Nothing in this section limits customer rights provided by applicable consumer protection laws.

14. Governing Law

These Terms of Service are governed by the applicable laws of the Commonwealth of Pennsylvania, United States, to the extent permitted by law and without depriving consumers of any mandatory protections available under the laws that apply to them.

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information under applicable U.S. state privacy laws.

Nothing in these Terms of Service limits, waives, or otherwise affects any consumer rights or protections that cannot legally be waived or limited under applicable law.

15. Changes to These Terms

Lilyver may update these Terms of Service when changes are made to our website operations, store policies, services, or legal requirements.

The current version of these Terms of Service is published on this page.

The Last Updated date at the top of this page identifies the most recent revision.

16. Contact Information

If you have questions about these Terms of Service, please contact Lilyver.

  • Store Name: Lilyver

  • Business Address: 1199 Woodmont Dr, Meadville, PA 16335, United States

  • Phone: +1 814-778-0494

  • Email: hello@lilyver.com

  • Website: www.lilyver.com

  • Support Hours: Monday–Saturday, 9:00 AM–6:00 PM Eastern Time (ET)

  • Sunday and U.S. Public Holidays: Closed

  • Response Time: 1–2 business days